General terms and conditions of the website https://slovenianwildfoodfestival.com (hereinafter: website)
1. INTRODUCTION
The purpose of these General Terms and Conditions of Business is to regulate and define the rights and obligations of the provider and users, when using the website and registering and paying for (purchasing) workshops, courses or other forms of training offered by the website https://slovenianwildfoodfestival.com. These general conditions also govern the ordering of goods or services available to users on this website and the relationship between the user and the website provider. The terms of business are an integral part of the contract. The user or the buyer is bound by the general conditions that are valid at the time of placing the order.
According to these terms and conditions, any natural person who represents a consumer and any natural or legal person who is not a consumer but has made a purchase via the website www .vdihnizivjenje.si, whereby certain rights in accordance with the applicable legislation on consumer protection belong only to the latter, which is also highlighted or defined below.
The General Terms and Conditions are drawn up in accordance with the current Slovenian legislation, which includes the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), the Electronic Market Act (ZEPT) and the Electronic Communications Act (ZECom -2) and other generally applicable legislation in this area.
The operator of the website reserves the right to change the general conditions on the website at any time and without prior notice. When submitting an order, the user is each time specifically reminded of the general terms and conditions of business, and by submitting the order or application, he confirms that he has fully familiarized himself with them. The obligation to pay is always associated with placing an order.
By using the website or any order (purchase), the user or the buyer accepts and agrees to all the provisions of these terms of business, which also include all links and their components, and confirms that he was familiar with the privacy policy, which is accessible at this link: https://www.vdihnizivljenje.si/varovanje- privacy/
An order or purchase of goods or services made through the website www.vdihnizivljenje.si is considered a purchase made in accordance with the legal regulations in force in the Republic of Slovenia.
2. INFORMATION ABOUT THE PROVIDER AND COMMUNICATION WITH THEM
KJE SO TISTE ROŽICE, KARMEN GAJŠEK, S.P., Drensko Rebro 29A, 3261 Lesično, Slovenia, registered office no. 8736731000, tax no. 51563487 (I am not a taxpayer) is the owner of the content and the operator of the website https://slovenianwildfoodfestival.com (hereinafter: the operator of the website)
Email address for communication: info@slovenianwildfoodfestival.com.
3. LIMITED RIGHT TO USE WEBSITE AND CONTENT
Visitors can use the contents of the website exclusively for personal and non-commercial purposes. The contents are copyrighted.
Any other use, copying, publication and distribution of web content or their individual parts is prohibited without the permission of the website manager.
The user is obliged to use the website and services in accordance with the Terms of Business and applicable regulations and in a manner and content that are consistent with the purpose for which the website operator provides the website and services.
In the event of any violation of these Terms of Business (such as misuse of the website and/or service), the user - violator is liable to the operator of the website and to third parties for all resulting damage, and the operator of the website has the right to prevent the user from further using the website and services.
The user is obliged to use the website and services exclusively for non-commercial purposes. The use of the website and services to transmit harmful programs (such as: viruses), as well as any other misuse of the website and services is prohibited.
The user of the website is responsible for all damages that occur if the user uses the website and/or services for commercial purposes or if the website and/or services are used to download harmful programs, as well as if the website and/or services are misused on any other way.
Content that is the property of the website operator or the operator of the website is the owner of the rights to use and dispose of them, the user may not change, copy, reproduce, republish or in any other way spread without the express prior permission of the operator of the website.
The user is obliged to keep all copyright and other industrial property rights as well as any other notices and warnings as part of the permitted use of the content. The trademarks and service marks published on the website are the property of the website operator.
4. COPYRIGHTS AND INTELLECTUAL PROPERTY RIGHTS
The contents of the courses and the contents of the website, for example, but not exclusively, all texts, images, graphics, videos, layouts, processes, methods, products.. (hereinafter "Contents") are the intellectual property rights of the provider and may not be reproduced, processed , distribute or use in any other way, regardless of medium and territory, without the prior written permission of the provider.
The contents and all information on the website are exclusively for personal, non-commercial use and may not be downloaded, copied, modified or distributed for commercial use, with the exception of that content specifically made available for download and expressly designated for this purpose. The user and the buyer can print or publish content on social networks only parts of the website that are intended for personal use, for all other purposes the prior written consent of the provider is required.
All rights arising from the Content and on which the provider has intellectual property rights (copyrights, trademarks, trade secrets) on all products and services remain the property of the provider and the participant undertakes not to copy, distribute, reproduce, process the content or in any other way used for his direct or indirect commercial purposes.
The user and the buyer also undertake to prevent the copying, distribution, publication, reproduction, processing, modification and any other commercial use of the provider's intellectual property rights on the Content.
The user is obliged to preserve all copyright and other industrial property rights as well as any other notices and warnings as part of the permitted use of the content. The trademarks and service marks published on the website are the property of the website operator. The user shall be liable to the provider for all damages incurred if the user uses the website and/or services for commercial purposes or if the website and/or services are used to download harmful programs, as well as if the website and/or services are misused in any way another way.
5. ORDER OR PURCHASE PROCEDURE
Through the website www.vdihnizivljenje.si, it is possible to order or register for various courses and workshops, which may represent educational services and are presented on the website.
The order on the website is placed when the user fills out the online purchase form. Before signing in, the user can send an inquiry that does not yet constitute a purchase order.
The operator of the website can refuse the order if he suspects that the website has been misused by the user, as defined in more detail below. By placing the order, the buyer confirms that he was familiar with the general terms and conditions and that he was explicitly warned about them.
In accordance with the company's internal policy, the operator of the website will save a copy of the invoices and other accompanying documentation, which is kept for the needs of compliance with tax and/or other relevant legislation and for the needs of carrying out any inspections, audits and/or other similar checks, and as a result the customer is not at willing. The responsibility for keeping the invoice and other accompanying documentation, which the buyer obtains when ordering the service, lies with the latter, and the provider does not assume any additional responsibility in this regard.
6. PRICES
All prices are in euros (EUR).
When purchasing, prices and discounts apply at the time of placing the order. Prices are valid until the time of their change and may change without prior notice.
Prices do not include delivery costs or postage. These are listed when the order value is calculated before the electronic confirmation of the order. Prices are not adjusted based on automated decision-making, but are the same for all consumers.
8. METHODS OF PAYMENT
Payment via UPN form (bank transfer) to the business account of the website manager, which is listed on the website.
Payment by credit or debit card through the Stripe payment system.
9. AGREEMENT
A contract concluded at a distance is concluded between the operator of the website and a user at a distance (via the Internet, who for the purpose of concluding the contract up to the moment of its conclusion uses exclusively means of communication at a distance such as the Internet and e-mail.
The operator of the website and the user / consumer / buyer regulate mutual rights and obligations in the purchase of goods and services at a distance with these terms and conditions of business, which constitute an integral part of the contract concluded at a distance.
The user must familiarize himself with the content of these conditions before concluding a distance contract. By submitting the order, the buyer agrees to the rights and obligations arising from these conditions, which also includes the obligation to pay. By expressing agreement, the opposite party (buyer / consumer / user) unconditionally accepts these terms of business.
An order for the purchase of goods and services is concluded when the user receives an order confirmation by e-mail, unless otherwise specified. The user can download these conditions to his electronic device using the Internet.
10. CONTRACT FOR SUPPLY OF DIGITAL CONTENT OR DIGITAL SERVICE
Some of the website operator's services may be considered a contract for the supply of a digital service or digital content, especially if they take place over the Internet.
A contract for the supply of digital content or a digital service means that the company will supply the consumer with digital content or a digital service, and the consumer undertakes to pay the company a purchase price. The provisions of ZVPot-1 apply here.
Digital content is defined as data created and delivered in digital form, and digital service as a service that enables the consumer to create, process or store data in digital form or to access it, or a service that enables the exchange of data in digital form or any other form of interaction with this data uploaded or created by the consumer or other users of this service.
A contract in this sense is also considered a contract by which the consumer undertakes to provide the operator of the website with personal data, unless the operator of the website processes the personal data provided by the consumer exclusively for the purpose of supplying digital content or a digital service in in accordance with ZVPot-1 or so that the operator of the website can fulfill the legal requirements that apply to him and does not process this data for any other purpose.
A contract in this sense also applies to a contract with which digital content or a digital service is developed in accordance with the consumer's instructions, as well as to all material data carriers that serve exclusively as carriers of digital content. In the case of digital content or a digital service that is included in or interconnected with goods with digital elements, it is provided with the goods in accordance with the sales contract for those goods, regardless of whether such digital content or digital service is supplied by the controller website or a third party.
The operator of the website shall deliver the digital content or digital service to the consumer after the conclusion of the contract for the supply of digital content or digital service without undue delay, unless the parties have agreed otherwise.
The operator of the website is considered to have fulfilled the obligation regarding the supply of digital content or digital service: (i) when the digital content or suitable means of accessing the digital content or the transmission of the digital content is available or accessible to the consumer or a physical or virtual platform that it was chosen for this purpose by the consumer; or (ii) when the digital service is accessible to the consumer or is accessible to a physical or virtual platform chosen by the consumer for this purpose.
11. WITHDRAWAL FROM THE CONTRACT, RETURN OF GOODS AND COMPLAINTS
When purchasing at a distance (online purchase), the consumer has the right to withdraw from the contract without giving a reason and return the product within 14 days of purchase or receipt of goods or digital content.
Razstavljavci lahko svojo udeležbo na festivalu odpovejo najkasneje 30 dni pred datumom festivala, pri čemer jim bo vplačani znesek v celoti povrnjen. V primeru odpovedi, podane manj kot 30 dni pred festivalom, vračilo vplačanega zneska ni mogoče.
In order to exercise the right to withdraw, the consumer must inform the provider of his decision to withdraw from the contract with an unequivocal statement, namely:
Email address for communication: info@slovenianwildfoodfestival.com.
or by letter sent by post to the address: KARMEN GAJŠEK, S.P., Drensko Rebro 29A
3261 Lesično, from which it is clear that he withdraws from the contract. It is considered that the consumer has submitted a withdrawal statement in time if it is sent within the deadline set for withdrawal from the contract. A copy of the invoice or other relevant document must also be attached.
If the consumer has already received the goods or digital content delivered on a physical medium and withdraws from the contract, he must return it to the provider together with the associated packaging and documentation (e.g. invoice, warranty, etc.) without undue delay or at the latest within 14 days of notification on termination of the contract. It is considered that the consumer returns the goods on time if they are sent before the expiry of the 14 day return period. The direct costs of returning the goods are borne by the consumer.
In case of withdrawal from the contract, the consumer shall deliver the received item at his own expense to the business address of the website operator.
If the consumer withdraws from the contract, the provider shall refund all payments received, including delivery costs, without undue delay and in any case no later than 14 days from the date of receipt of the notice of withdrawal from this contract. The refunded amount therefore also covers the costs of standard delivery, which were paid when the goods were purchased. In the event that the above-standard delivery was chosen, the provider is not obliged to return it to the consumer.
Payments received are returned to the consumer using the same means of payment that the consumer used. If you agree to a transfer to your TRR (at no additional cost) for the purpose of a faster refund, please mark this on the form or statement with which you submit your resignation statement. In this case, the consumer does not bear any costs.
In case of withdrawal from the contract, where a bonus or discount was used (such as a special discount when purchasing a set, product combinations, possible free shipping when purchasing a certain product, etc.) or a promotional code, these funds are considered as a discount and are not returned to the customer , as only the amount paid is returned to the buyer, while the bonus or promotional code used is returned to the user at the same time.
In case of withdrawal from the contract, the gift certificate is considered as a means of payment and is returned to the user as a gift certificate, and the amount paid is returned to the user's TRR.
The right to exchange items and refund the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (ZVPot-1).
In the case of successive or simultaneous withdrawals from the contract, from which it is evident the obvious abuse of the institution of withdrawal from the contract, the consumer is responsible for the resulting damage in accordance with the general rules of the Code of Obligations.
The seller has the right to withhold the refund of the purchase price until the returned goods are accepted or until proof is provided that the consumer sent the product to the seller.
The consumer is responsible for the reduction in the value of the goods, if the reduction in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods, as a result of which it is recommended to the user that the goods are unused, undamaged, in an unchanged quantity and in the original packaging (the latter in particular in order to protect the goods from damage during the return process). In order to avoid possible disputes and to withdraw from the contract without complications and potentially reduce the refund, when handling products for which the right of withdrawal (and return) applies, consider the following: (i) carefully open the packaging and keep it in an unaltered state , until you are completely sure that the product is suitable and when you return the product, you return the latter in its original undamaged condition; (ii) do not intentionally destroy the products you received, handle them with special care, as damage and scratches may occur; (iii) remove the protective film carefully, as careless removal of protective films and materials may cause damage to the product; (iv) there must be no visible traces of use on the products, such as dust, hair, scratches, stains, dirt, etc.
The reduction in the value of the goods that have been used (beyond the limits of the test to determine the nature, properties and functioning of the goods) amounts to a certain % of the regular price of the goods on the day of purchase of these goods.
In the event that, for reasons on the part of the user, damage has occurred to the goods, the seller is entitled to demand reimbursement of the entire damage to the goods from the user, in accordance with the basic principles of civil liability. The user's responsibility for payment of a reduction in the value of the goods may amount to the amount of the full regular retail price of the goods on the day of purchase of these goods, depending on the extent of the reduction in value, which is determined separately for each case.
The possibility of withdrawing from the contract or returning the goods does not apply in the following cases:
- for goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur during the withdrawal period from the contract;
- for goods that were manufactured according to the exact instructions of the consumer or were adapted to his personal needs;
- for goods which, due to their nature, are not suitable for return because they are inseparably mixed with other items;
- for goods that are perishable or expire quickly;
- for sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery (creams, cosmetics, cosmetics accessories, etc.),
- for goods for which the consumer has expressly requested a visit to the company's home in order to carry out urgent repair or maintenance. If, during such a visit, the company provides additional services that the consumer did not explicitly request, or delivers goods that do not represent replacement parts that are absolutely necessary for maintenance or repair, the consumer has the right to withdraw from the contract for the said additional services and goods;
- withdrawal from the contract is also not possible in the case of delivery of digital content that is not delivered on a physical data carrier, if implementation has begun and when the contract obliges the consumer to pay, if: (i) the consumer has previously given express consent to the start of implementation during withdrawal period, (ii) the consumer has agreed to thereby lose the right to withdraw from the contract, and (iii) the company has submitted a confirmation on paper or, if the consumer agrees, on another durable medium.
12. NON-CONFORMITY OF GOODS
The seller must deliver the goods to the consumer in accordance with the contract and is responsible for any non-conformities the goods had at the time of delivery. The seller supplies the consumer with goods that meet the subjective and objective requirements for the conformity of the goods and is responsible for the non-conformities the goods had at the time of delivery.
Non-conformity of the goods with the sales contract is particularly the case when the goods do not meet the so-called subjective requirements, namely: (i) they do not correspond to the description, type, quantity and quality and do not have functionality, compatibility, interoperability and other properties, as stated in the sales contract; (ii) it is not suitable for a specific purpose for which the consumer needs it and which the consumer informed the seller no later than when concluding the sales contract, and the seller agreed to this; (iii) not supplied with all accessories and instructions, including installation instructions, as specified in the sales contract, (iv) not updated as specified in the sales contract.
In addition to what is stated in the previous paragraph, the goods are also non-conforming when they do not meet the objective requirements, namely the goods: (i) do not correspond to the purposes for which goods of the same type are normally used, whereby, when appropriate, other regulations must be taken into account , technical standards or, in the absence of such technical standards, industry codes of conduct applicable to each sector; (ii) is not of such quality and does not correspond to the description of the sample or model that the seller made available to the consumer prior to the conclusion of the sales contract, where applicable; (iii) is not supplied with such accessories, including packaging, installation instructions or other instructions, which the consumer may reasonably expect to receive, where applicable, and (iv) is not of such quantity and does not have features and other characteristics, including in relation to durability, functionality, compatibility and safety, as are customary for goods of the same type and which the consumer can reasonably expect given the nature of the goods and having regard to any public statement made in advertising or labeling by or on behalf of the seller or other persons in the previous links of the contractual chain, including the manufacturer, unless the seller proves that: (1) he did not know about the public statement and could not reasonably be expected to know about it; (2) the public statement was corrected before the conclusion of the sales contract in the same or comparable manner as it was made, or (3) the public statement could not influence the decision to purchase the goods.
Goods with digital elements are also non-conforming: if the seller does not ensure that the consumer is informed of updates, including security updates, necessary to maintain the conformity of goods with digital elements, and these updates are also supplied to him during the period: (i) which which the consumer can reasonably expect based on the type and purpose of the goods and digital elements and taking into account the circumstances and nature of the contract, when the sales contract provides for a one-time supply of digital content or digital service, or (ii) two years from the delivery of the goods with digital elements, when the sales contract provides for the uninterrupted supply of digital content or digital service for a specified period, or (iii) during which the digital content or digital service must be supplied according to the sales contract, when the sales contract provides for the uninterrupted supply of digital content or digital service for a period longer than two years .
Where the consumer fails to install the updates supplied in accordance with the preceding paragraph within a reasonable time, the seller shall not be liable for non-conformity resulting solely from the failure to carry out the relevant update, provided that: (i) the seller has notified the consumer of the availability of the update and the consequences if the consumer does not install it, and (ii) the reason why the consumer did not install the update or installed it incorrectly was not due to the defective installation instructions provided to the consumer.
Digital content or digital service does not comply with the contract for the supply of digital content or digital service when it does not comply with subjective requirements, which means that: (i) it does not correspond to the description, type, quantity and quality and does not have functionality, compatibility, interoperability and other properties, as stated in the contract for the supply of digital content or digital service; (ii) it is not suitable for a specific purpose for which the consumer needs it and which the consumer informed the seller no later than when concluding the contract for the supply of digital content or a digital service, and the seller agreed to this; (iii) is not supplied together with all accessories and instructions, including installation instructions, as agreed in the contract for the supply of digital content or digital service; (iv) is not updated as specified in the contract for the supply of digital content or digital service.
In addition to what is stated in the previous paragraph, the goods are also non-conforming when they do not meet the objective requirements, namely the goods: (i) do not correspond to the purposes for which goods of the same type are normally used, whereby, when appropriate, other regulations must be taken into account , technical standards or, in the absence of such technical standards, industry codes of conduct applicable to each sector; (ii) is not of such quality and does not correspond to the description of the sample or model that the seller made available to the consumer prior to the conclusion of the sales contract, where applicable; (iii) is not supplied with such accessories, including packaging, installation instructions or other instructions, which the consumer may reasonably expect to receive, where applicable, and (iv) is not of such quantity and does not have features and other characteristics, including in relation to durability, functionality, compatibility and safety, as are customary for goods of the same type and which the consumer can reasonably expect given the nature of the goods and having regard to any public statement made in advertising or labeling by or on behalf of the seller or other persons in the previous links of the contractual chain, including the manufacturer, unless the seller proves that: (1) he did not know about the public statement and could not reasonably be expected to know about it; (2) the public statement was corrected before the conclusion of the sales contract in the same or comparable manner as it was made, or (3) the public statement could not influence the decision to purchase the goods.
Updates to the digital content or digital service are non-compliant if the company does not ensure that the consumer is notified of updates, including security updates, that are necessary to maintain the compliance of the digital content or digital service with the contract for the supply of digital content or digital service.
13. INFORMATION ON THE APPEAL PROCEDURE
In accordance with the current legislation on consumer protection (ZVPot-1), the operator of the website, who is the owner of the website, strives to effectively resolve complaints from consumers. The customer can submit his complaint: (i) in writing via the email address: info@slovenianwildfoodfestival.com/; (ii) in writing via postal services to the address of the website operator.
Adequately trained professional staff will examine the complaint as soon as possible and no later than within 5 days, and forward the response to the complaint with appropriate explanations to the complainant at his address via email or regular mail.
The complainant also has the right to object to the website manager's response to the complaint. He can file an objection to the complaint within 8 days of receiving the response to the complaint via the above described appeal options. The operator of the website will send the customer an answer to the objection within 8 days at the latest, which will complete the appeal process. If the customer is not satisfied with the final resolution of the complaint, he can file a lawsuit with the court of actual jurisdiction.
14. OUT OF COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with the applicable legislation, the operator of the website does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that a consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes (ZIsRPS).
The operator of the website, as a provider of goods and services engaged in online trade and sales in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (srps) in accordance with the applicable legislation. The platform is available to consumers via the electronic link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
All of the above is in accordance with ZlsRPS, Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2006/2004 and Directive 2009/22/EC.
15. EXCLUSION OR LIMITATION OF LIABILITY
The operator of the website strives for the immediate and completely correct publication of all published data on the website www.vdihnizivljenje.si. By constantly monitoring the correct operation of the website, any technical error or technical failure of the technological equipment may cause an error that is displayed on the website. If the user of the website believes that the information is displayed incorrectly, he can always notify us by email.
The operator of the website is not responsible for the occasional failure of the website. We apologize in advance for any errors. The operator of the website reserves the right to withdraw from the contract in case of obvious errors. An obvious error is considered to be an error in the essential properties of the article and all mistakes which are considered essential according to customary legal rules or trade practice or according to the intention of the parties and which the operator of the website as a customer would not have confirmed or entered into a contract with the customer if he had been aware of them. including obvious pricing errors.
16. WARNING
All products and services published on the website only supplement traditional forms of therapeutic approaches, counseling or treatment and cannot replace them in any way!
17. VALIDITY OF THE TERMS OF BUSINESS
These terms and conditions come into effect on 1/1/2024 for users of the website and other users or customers who purchase goods or services on or after that date.
With the entry into force of these terms of business, all previous terms of business cease to apply.